Customer Care


We understand that choosing an Outdoor Room involves significant investment, trust and vision on your part. In return, we are committed to delivering the highest level of professionalism and service to you. From the very first moment you contact us, our goal is to deliver an efficient, friendly and professional service. Having placed your order, you can relax knowing that your payment is protected by our deposit protection insurance policy. Our customer care lasts long after your project is completed. All manufacturers' warranties from the components comprising your finished outdoor room, are passed on to you. You will hold a ten-year structural guarantee on your new garden building. In the unlikely event that minor adjustments are required, we offer a free call out service for a period of one year following installation.