Customer care

About us Customer care

We understand that choosing an Outdoor Room involves significant investment, trust and vision on your part. In return, we are committed to delivering the highest level of professionalism and service to you. From the very first moment you contact us, our goal is to deliver an efficient, friendly and professional service. Having placed your order, you can relax knowing that your payment is protected by our deposit protection insurance policy.

Deposit protection:

For extra peace of mind, we provide our clients with a combined Deposit Protection and Insured Guarantee scheme. This scheme is administrated by Independent Warranty Association (IWA), a specialist niche insurance broker. IWA is one of the founder members of the GIA and has close links to CERTASS, the self certification body for building regulations. The policy is underwritten by Elite Insurance Company Limited, a specialist in the field of guarantee protection insurance. Both IWA and Elite Insurance Company Limited are authorised and regulated by the Financial Services Authority (FSA) in relation to non-investment activities. The ten year policy is issued free of charge.

When your deposit payment clears in our bank account you will be issued with a Deposit Protection and Insured Guarantee Application Form. This document will protect your deposit, prior to the commencement of the contract / works up to 25% of the contract value (maximum contract value £50,000), subject to the terms and conditions of the Certificate.

Our membership number valid from the 14th June 2005 is SIH 06.05, if you would like more information about this policy please contact:

Independent Warranty Association

20 Billing Road,
Northampton
NN1 5AW

Tel: (01604) 604511
Fax: (01604) 604512

enquiries@iwa.biz

Guarantee:
Our customer care lasts long after your project is completed, we provide as standard a ten year insurance backed structural guarantee on your new Garden Room. In addition to this, all manufacturers' warranties from the components comprising your finished Garden Room are passed on to you. In the unlikely event that any minor adjustments are required we offer a free call out service for a period of one year following completion.

The Insured Guarantee scheme is administrated by Independent Warranty Association (IWA), a specialist niche insurance broker. IWA is one of the founder members of the GIA and has close links to CERTASS, the self certification body for building regulations. The policy is underwritten by Elite Insurance Company Limited, a specialist in the field of guarantee protection insurance. Both IWA and Elite Insurance Company Limited are authorised and regulated by the Financial Services Authority (FSA) in relation to non-investment activities. The ten year policy is issued free of charge.

Elite Insurance Company Limited will indemnify the policyholder against the cost of complete or partial rebuilding, repair or rectification work to the product due to defective materials or workmanship, in line with Rooms Outdoor Limited's guarantee, if we were unable to carry out such repairs or rectification work, should we become insolvent.

Once your contract has been completed to your satisfaction and you have paid the balance in full to Rooms Outdoor, you should return to IWA the completed application form from the bottom of the Deposit Protection Certificate along with a copy of your contract and proof of payment. Your insured Guarantee will then be issued, subject to the terms and conditions on the Certificate.